Our service and support work daily 24/7 (without holidays and weekends)

What is the minimum exchange amount?

You can see all the minimum exchange amounts on our website by selecting the exchange direction above the "GIVE" field

Registration for the exchange is not required.

Personal account, created for the convenience of storing your personal details.

You can see all the minimum exchange amounts on the main page of our website by selecting the exchange direction, above the field of the Currency you are giving away.

Maximum exchange amounts are limited, BUT we can exchange for any amount within our reserve, with we can replenish it if necessary.

You can create several requests or contact the operator via chat with a request to increase the limit to the required amount.

In your personal account, you can find a referral link. Referral accruals are made only when you directly go to the exchange using your link.

When going through the referral link, the exchange must be completed within 24 hours.

Multi-accounts are prohibited!

Any special conditions are agreed upon privately. As a rule, they are provided for large amounts of exchange, on an ongoing basis.

To agree on a discount, you can contact the operator in chat, clarifying the direction of exchange and the amount.

Payout is made only to the details of your application (any changes to these data are possible only through confirmation from the email of your application)

1. Payments of all cryptocurrencies are made to the wallet specified in your application.

2. Payout of payment systems (ADV, PM) goes to the wallet specified in your application.

3. Payment of all codes (WEX, EXMO) is sent to your Email specified in your application.

4 Payment to bank cards is made to the details specified in your application.

Alfa Cash-In - This is a cash replenishment of the account, through Alfa-Bank ATMs that support the function of depositing cash (Cash-In)

To perform this operation, it is not necessary to be a bank client, a bank card is also not required.

Replenishment method:

1.Find a convenient location for you at Alfa Bank ATM.

2.Click on the screen, select "Cash deposit", "Top up without a card".

3.Enter account number

4.Enter PIN - which the operator has given you. Be sure to check the name of the account holder with the details provided to you. Deposit cash, press "top up"

7. Be sure to save the ATM number (you can find the number on the check, as well as on the ATM itself)

1. Create an application in the direction you need

2. Chat with the operator to receive payment details (wallet)

3. Send the amount according to your application (be sure to take into account the commission of your wallet or exchange for transferring funds)

Amount should be received in our wallet, exactly according to your request.

4. Click on the "I paid" button, as soon as the transaction receives the required number of network confirmations, the operator will make a payment or send a task to replenish the details of your request.

Any cryptocurrency transaction can be verified by the "hash" of the transaction or by the sender's or recipient's wallet number.

Here are the main resources where you can verify cryptocurrency transactions:

Bitcoin BTC — https://blockchain.info/ru

Ethereum ETH — https://etherscan.io/

LiteCoin LTC — https://live.blockcypher.com/ltc/

DASH — https://explorer.dash.org/chain/Dash

Zcash ZEC — https: //explorer.zcha.in/

Monero XMR — https://xmrchain.net/

Ripple XRP — https://xrpcharts.ripple.com/#/graph

Cities for receiving funds: Any major cities of the Russian Federation!

In Moscow, St. Petersburg, receiving funds is available daily.

Ways to receive funds:

1. You come to the area assigned to you and the agreed place and time: FREE

2. Delivery of funds to an area convenient for you and at a time agreed upon with you (check the cost of delivery with the operator).

(we will inform you of the exact meeting place upon arrival at your place)

Also, the receipt of funds can be agreed upon on a date convenient for you, please provide the information to the operator in the chat

The transfer of funds is available daily at: Moscow, St. Petersburg.

Methods of receiving funds:

1. You arrive at a convenient area and an agreed place and time: FREE

2. Delivery of funds to a convenient area for you and an agreed time with you (Check with the operator for the cost of delivery).

(The exact meeting point will be announced upon arrival).

When transferring funds in the regions of the Russian Federation: +1% to the exchange commission, the flight is paid by you (in addition or from the amount to be received)

Transfer of funds in the regions of the Russian Federation is possible only in the terminal building.

(For the regions of the Russian Federation, when if the amount is below 1k rub. - +2% to the current commission).

When transferring cash in other regions of the Russian Federation, a deposit of 500 USD is required,

as well as payment of the cost of the flight to you.

You can make a deposit and pay for the flight using any method for you (Alfa-cash, Qiwi, Cryptocurrency, payment systems)

If the transaction is canceled by the client, the deposit is not returned.

The deposit is taken into account when calculating the amount to be received on your application.

When receiving funds in the regions of the Russian Federation: +1% to the exchange commission, the flight is paid by you (in addition or from the amount to be received)

Receiving funds in the regions of the Russian Federation is possible only in the terminal building.

(For the regions of the Russian Federation, when amount below RUB 1k + 2% to the current commission).

You can check the status of your application in your personal account or contact the operator via chat with your application number.

Information about the status of your application is sent to your email specified in the application.

For the safety of your funds, any changes to the application data, after it has been created, are only possible through confirmation from the e-mail address specified in the application.

To change the application details, contact the operator in the chat and follow the instructions.

nIf you have not yet proceeded to the exchange, you can create a new request and provide its number to the chat operator.