1. Parties to the Agreement

1.1. The parties to this agreement are the Contractor and the Customer, collectively referred to as "Parties".

2. Terms and Definitions

2.1. Automated Internet service product: This category means a product provided by the Contractor, which allows the Customer to carry out transactions for the exchange, purchase and sale of digital and/or electronic currencies in accordance with the rules established by the Contractor.

2.2. Customer: An individual who accepts the terms of the Contractor and this agreement by joining them.

2.3. Digital and/or electronic currencies: Conventional units of the payment system used in electronic payments and indicating the scope of rights corresponding to the agreement between the electronic payment system and its Customer.

2.4. Application: Electronic information provided by the Customer for the use of the Contractor's funds and confirming his agreement with the terms of use of the service proposed by the Contractor in this application.

2.5. Service: A system for providing Internet services that allows you to exchange, buy and sell digital and/or electronic currencies.

2.6. Operation: Transfer of electronic and/or other currency from the payer to the recipient.

2.7. Payment system: A hardware and software product developed by a third party and used to account for monetary obligations, pay for goods and services on the Internet, as well as for mutual settlements between system users.

3. Obligations of the Parties

3.1. Obligations of the Contractor:

3.1.1. The Contractor undertakes to provide the Customer with access to its service for the exchange, purchase and sale of digital and/or electronic currencies in accordance with the rules established by the Contractor.

3.1.2. The Contractor undertakes to ensure the security and confidentiality of the Customer's information provided as part of the execution of this agreement.

3.2. Obligations of the Customer:

3.2.1. The Customer undertakes to comply with all the conditions and rules established by the Contractor when using the service.

3.2.2. The Customer undertakes to provide accurate and current data when filling out applications and registering in the service.

3.2.3. The Customer agrees not to use the service for illegal purposes or violation of the rights of third parties.

4. Completion of Agreement

4.1. This agreement is considered completed when the Customer stops using the service and the Contractor deletes the Customer's credentials.

5. Other Conditions

5.1. This agreement is subject to the laws in force in the territory where the Contractor is registered.

5.2. Any disputes arising between the Parties will be resolved through negotiations.

5.3. This agreement comes into force from the moment of acceptance by the Customer and is valid until its completion.

6. Limitation of Liability

6.1. Responsibility of the Contractor:

6.1.1. The Contractor is not responsible for losses or damages incurred by the Customer due to improper use of the service, insufficient account security or other violations of the terms of use.

6.1.2. The Contractor does not guarantee the continuous and uninterrupted operation of the service, and is not responsible for temporary failures or unavailability of the service due to technical problems or other force majeure circumstances.

6.2. Customer's responsibility:

6.2.1. The Customer is solely responsible for the security of his account and the confidentiality of his credentials.

6.2.2. The Customer is responsible for any illegal use of the service and violation of the rights of third parties.

7. Dispute Resolution

7.1. Any disputes or disagreements arising between the Parties within the framework of the execution of this agreement will be resolved through negotiations and consultations.

7.2. If it is impossible to resolve the dispute through negotiations, the dispute shall be subject to consideration in the competent court authorized to resolve such issues.

8. Entry into Force and Completion of the Agreement

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8.2. The Agreement may be terminated by agreement of the Parties or in case of violation of any of its provisions.

9. Final Provisions

9.1. This contract is signed in two copies, one for each of the Parties, and comes into force from the moment of acceptance by the Customer.

9.2. All changes and additions to this agreement are valid only with the written consent of both Parties.

10. Unforeseen Circumstances

10.1. If during the processing of the application unforeseen circumstances arise that prevent the fulfillment of the terms of the contract, the Contractor will be responsible only for overdue obligations, and the deadline for completing the application will be postponed to the period of force majeure.

11. Form of Agreement

11.1. Both parties, the Contractor and the Customer, consider this agreement as a contract having equal legal force and drawn up in writing.

12. Working with Maps of England, Germany and the USA

12.1. For cardholders in England, Germany and the USA, the period for transferring title units is extended until the cardholder's data is fully verified. Funds are not used during the entire period and are stored in the Contractor's account.

13. Communication with the Customer

13.1. Communication with the Customer is carried out via online chat and e-mail, using the details specified on the Contractor's website. Only general information is provided in the online chat; controversial issues and applications related to details are discussed only by e-mail.

14. Conducting Exchange Operations

14.1. The Contractor prohibits the use of its services for illegal transfers and fraudulent activities. The Customer must comply with these requirements and will bear criminal liability in case of fraud, in accordance with current legislation.

14.2. If it is impossible to automatically complete the application for reasons beyond the control of the Contractor, such as blocking of the payment system, lack of communication, lack of funds or incorrect Customer data, the funds will be credited to the Customer's account within 24 hours or returned to the Customer’s details specified in the application in accordance with clause 10.

14.3. The Contractor has the right to transfer information about the transfer of electronic currency to law enforcement agencies, administration of payment systems and persons affected by fraud upon request.

14.4. In case of suspicion of fraud and money laundering, the customer must provide all documents confirming his identity.

14.5. The Customer is obliged not to interfere with the Contractor's work and not to cause damage to its software and hardware. The Customer also undertakes to provide accurate data so that the Contractor can fulfill all the terms of the contract.

14.6. If the client discovers a discrepancy with the broadcast of rates on monitoring, he must report this to the technical support of the service. Perhaps the client will be rewarded by increasing the level of the loyalty program. If the client takes advantage of a technical failure at the newline.online exchange office, which will cause financial or reputational losses for the exchange office, it will be considered fraud. In this case, the client will be blocked, and all pending applications may be withheld to compensate for the loss of service.

15. Video Confirmation Request

15.1. If the Contractor has suspicions regarding the belonging of digital and/or electronic currencies to a certain Application or the information in the Application does not correspond to the actual information, the Contractor may suspend the execution of the application and request video confirmation of the transaction by email to the specified details Contractor on the website. Detailed instructions for creating a video confirmation will be sent by email to the Customer’s details specified in the application.

16. Waiver of Obligations

16.1. The Contractor has the right to refuse to conclude a contract and fulfill an application without giving reasons. This rule applies to all clients

17. Policy of Combating the Legalization and Financing of Terrorism

17.1. The New Line service actively applies measures and practices to prevent the legalization (laundering) of proceeds from crime and the financing of terrorism (AML).

17.2. New Line places the highest priority on preventing the use of its service for illegal purposes, demonstrating that it takes this issue seriously.

17.3. New Line strongly cautions users against using its service to launder illegally obtained funds, finance terrorism, commit fraud, or purchase prohibited goods and services.

17.4. To prevent illegal transactions, New Line sets the following requirements for all orders created by the customer:

The sender and the recipient of the payment must be the same person, transfer of funds to third parties is prohibited.

All The information provided by the user in the application, including contact details and other personal information, must be current and reliable.

Creating applications using anonymous proxy servers or anonymous Internet connections is prohibited.

17.5. If the New Line administration suspects illegal actions of the user, such as money laundering or other illegal transactions, the administration has the following rights:

Suspend the operation.

Request from the user documents confirming his identity (selfie with passport).

Request additional information related to the payment.

Withhold a commission of 9% of the payment amount.

17.6. Client information may be provided to the relevant authorities in the following cases:

At the request of law enforcement agencies.

At the decision of courts of various instances.

At the request of payment system administrations.

17.7. New Line, its administration, employees and domain owners are not legally responsible for the illegal use of the service by third parties, the actions of attackers and possible damage associated with the use of the New Line service.

17.8. Notwithstanding the foregoing, New Line is responsible for taking measures to prevent illegal attempts to use the service for money laundering, terrorist financing, or the acquisition of prohibited goods and services.

17.9. The user, by making an exchange, purchase or sale, agrees to the terms of these rules and undertakes to comply with them.

17.10. If the risk of a transaction sent by the user to the Contractor exceeds 70%, or the number of signal marks is more than 10% when conducting an AML check on an independent resource, the execution of the transaction will be temporarily suspended. In this case, the Contractor may require user's identity verification by providing photographs or videos with relevant documents. Upon successful verification, the transaction will be returned to the user with a commission deduction of up to 10%.

17.11. Payments using accounts and corporate cards of individual entrepreneurs and legal entities are strictly prohibited, and funds associated with such requests will not be refunded.

18. Processing of Personal Data

18.1. Using the New Line service, the Customer consents to the processing of his personal data by the Contractor. This consent is valid from the moment the transaction is completed and personal data is provided through interactive forms on the New Line website.